Policies

Overview

This privacy policy was last changed on November 2, 2011.

This privacy policy describes how Care Family LLC collects and uses the personal information you provide on our Web site: www.carefamily.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have any questions about this policy, please contact us through the website or at:

CareFamily.Com
240 Clearfield Ave. Ste 300
Virginia Beach, Va. 23462
privacy@carefamily.com

CareFamily.com has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@carefamily.com. If you are not satisfied with our response you can contact TRUSTe here.

Information We Collect And How We Use It

We may collect the following types of information:

• Information you provide – When you sign up for an account with us, we ask you for personal information and personal information and health information for the senior for whom you are caring including but not limited to name, e-mail address, and the senior’s medical information. We may combine the information you provide us with information from third parties to provide you with a better experience and to improve the quality of our services.
• Cookies – When you visit our website, we send one or more cookies to the device from which you've visited our site. We use cookies to improve the quality of our service, for storing user preferences and tracking user trends.
• Log Information – When you visit our site, our servers automatically record certain technical information about your visit, such as the URL you requested, your interaction with a service at that URL, your internet protocol address, your browser type, browser language, the date and time of your request, and the information contained in on or more cookies that may uniquely identify your browser or your account.
• User communications – If you use our website to communicate with us, we may retain those communications to process your inquiries, respond to your requests and improve our services.
• To send you newsletters- We will use your email address to send newsletters to you. Out of respect for your privacy, you can unsubscribe by clicking the “Unsubscribe” link at the bottom of each e-mail.
• Medical Information – We may collect medical information about you or the senior for whom you are caring (including but not limited to diagnoses, allergies, and prescriptions) to provide you services. In addition to the policies stated here, any medical information we collect is protected by our HIPAA Privacy Notice.
• PII – PII may be used to provide account administration, administer surveys, and respond to your questions or concerns.

In addition to the uses of specific information described above, we may use information you provide us to provide, maintain, protect, or improve our services, and develop new services; or to protect our rights or property or the rights or property of our users. If we use your information in a manner different than the purpose for which it was collected, we will ask for your consent prior.

Cookies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

You can change settings in your browser to refuse cookies or to indicate when a cookie is being sent. If you refuse cookies, some features of our service will not work.

Third Party Cookies

The use of cookies by our partners, affiliates, tracking utility company, service providers is covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Sharing Information

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

If we are involved in a merger, acquisition, or any form of sale of some or all of our assets, we will ensure the confidentiality of any personal information involved in the transaction and provide a notice before any personal information is transferred and becomes subject to a different privacy policy.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of CareFamily.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Facebook Connect

You can log in to our site using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Information security

We take appropriate security measures to protect against unauthorized access to or manipulation of your personal information. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to those of our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use our services, we provide you with access to your personal information so that you may update it or delete it. If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account page. If the information is incorrect, you may ask us to update it or delete it, and we will do so if it is not otherwise required to be retained by law or for a legitimate business purpose. If you wish us to update or delete data, we will ask you to identify yourself and specify the data you wish changed before we process such a request. We may decline to process a request that is unreasonably repetitive or systematic, that requires technical effort disproportionate to the benefit to you of the modification, or that would be impractical. Because of the way we maintain certain services, after you delete your information, it may take a period of time for such changes to display on our active servers, and the information may remain in our backup systems.

Collection of Third Party Personally Identifiable/Health Information

If you provide us personal information or personal health information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

You or the third party may contact us at privacy@carefamily.com to request that we remove this information from our database.

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

SMS Messaging

If applicable, this website, www.CareFamily.com may make available a service either directly or through third parties by which you can receive messages on your wireless device via short message service ("SMS Service"). Your provider's standard data and messaging rates apply to all SMS correspondence. All charges are billed by and payable to your mobile service provider. You represent that you are 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. Data obtained from you in connection with this SMS Service may include your name, address, cell phone number, your provider's name, and the date, time, and content of your messages. The use of this information will be in accordance with this Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies. You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. You may opt out of the SMS Service at any time by logging in to your account.

Changes to this policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Children’s Privacy

We not intentionally collect information from individuals under the age of thirteen. For more information related to safeguarding children’s privacy on the internet, please see the Children’s Online Privacy Protection Act of 1998 (“COPPA”).

Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. You may do so at the email and physical addresses listed above.

Notice of Privacy Practices for Medical Information

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. It is effective August 3, 2011. Please review this notice carefully.

In the course of providing you with medical services, Carefamily may collect certain medical information about you. We take your privacy very seriously, and are required by both Federal and State law to maintain the privacy of your medical information.

In this notice, you will find information about how we may use your medical information, in what circumstances and to whom we may disclose your medical information, your rights in regards to your medical information include to whom you may complain about our use or disclosure of your information, and who you may contact as Carefamily with questions or concerns about the privacy of your medical information.

General Use and Release of Your Medical Information

Treatment

We may use your medical information to provide your medical care or to coordinate your medical, we may disclose it to third parties for those purposes.

Payment

We may use your medical information to pay for your medical care, or we may disclose it to third parties for that purpose.

CareFamily Operations

We may use your medical information in our day-to-day operations such as maintaining and reviewing your medical file, discussing with you your medical information, training employees, management of our business, general administration of our business, or monitoring and auditing of our business.

Other Permitted Uses for or Releases of Your Medical Information

CareFamily may also use or release your medical information when permitted to or required to do so by applicable Federal or State law. Some examples of permitted or required uses or releases include:

• Law enforcement purposes
• Cases of abuse, neglect or domestic violence
• Public health activities, disease control, or medical investigations
• FDA or other government investigations
• In the event of a threat to an individual’s or a communities health or safety
• In the course of legal proceedings

In the event of a use or release not covered specifically herein, if that use or release of information is permitted, CareFamily will take all precautions to ensure that the use or release of your information is a) permitted or required; b) limited to only that information necessary; c) that you are notified if required to be; and d) that your privacy is protected.

Your Rights With Respect To Your Medical Information

Right to inspect and copy your records

You have the right to review and to get a copy of medical information that may be used to make decisions about your care. This includes general medical records, but does not include notes on psychotherapy sessions. We have the right in some circumstances to deny your right to review or copy your records, but if we do so, you have the right to have our decision reviewed. We may charge you a fee for the cost of copyright, mailing or other supplies required for us to comply with your request.

Right to amend your information

You have the right to request that we amend any medical information we have about you. However, we will not amend information that we did not create or that is not part of the medical information we have about you, that is not part of information you would be allowed to inspect or to copy, or that we determine is accurate and complete. If you wish us to amend your information, please contact us and provide a reason for the amendment.

Right to a paper copy of this notice

You have the right to a paper copy of our current notice.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us, or with the U.S. Department of Health and Human Services, Office of Civil Rights.

Contact

For questions or complaints, or to contact CareFamily, please contact our customer service department as follows:

CareFamily
240 Clearfield Ave. Ste 300
Virginia Beach, Va. 23462
privacy@carefamily.com